Frequently Asked Questions

Our head office is based in Dubai, UAE, but we proudly serve clients across the GCC and internationally through our online booking and consultation services.

You can reach us via phone, WhatsApp or email listed on our Contact page. Our team is available to assist with urgent travel queries during business hours.

Absolutely. All packages listed on our site can be tailored in terms of hotel category, duration and add-on experiences. Contact our travel consultants for a personalized quote.

Package prices typically include return flights, accommodation, daily breakfast (unless stated otherwise), and airport transfers. Specific inclusions and exclusions are listed on each package page.

We accept bank transfers, major credit/debit cards, and cash payments at our Dubai office. Installment plans are available for select packages - ask our team for details.

All payments are processed securely. Refund policies vary by package and airline/hotel terms; our team will clearly explain the applicable cancellation policy before you confirm your booking.

We recommend booking at least 4-6 weeks in advance to secure your preferred hotel and flight options, especially during peak season (Ramadan and school holidays). Last-minute bookings are accepted subject to availability.

Yes, all our Umrah packages include full visa processing assistance. You will need to provide a valid passport with at least 6 months validity and recent passport-sized photographs.

Visa requirements vary by destination and nationality. Our visa assistance team can advise you on specific requirements and handle the application process for over 100 countries.

Processing times vary by destination, typically ranging from 3 to 15 business days. We recommend starting the visa process as early as possible once your travel dates are confirmed.